Shipping and Returns
Delivery Charges:
All orders are either dispatched by Royal Mail First Class recorded post or Parcel Force Courier. You will have to sign on receipt. We are fully responsible for the goods being delivered .
The basket will present you with the delivery options vailable and the price for each option, the system calculates the cost on the overall weight of the order, the chart below displays the postage rates.
Courier Weight up to (gms) Charge
ParcelForce 24 3000 £6.75
ParcelForce 24 99000 £7.75
Royal Mail First Class (Recorded) 100 £2.03
Royal Mail First Class (Recorded) 250 £2.53
Royal Mail First Class (Recorded) 500 £2.83
Royal Mail First Class (Recorded) 750 £3.24
Royal Mail First Class (Recorded) 1000 £3.80
Royal Mail First Class (Recorded) 1250 £4.49
Royal Mail First Class (Recorded) 1500 £4.98
Royal Mail First Class (Recorded) 1750 £5.69
Royal Mail First Class (Recorded) 2000 £5.89
Royal Mail First Class (Recorded) 3000 £7.89
Royal Mail First Class (Recorded) 4000 £9.09
Royal Mail First Class (Recorded) 5000 £10.69
Royal Mail First Class (Recorded) 6000 £12.29
Royal Mail First Class (Recorded) 7000 £13.89
Royal Mail First Class (Recorded) 8000 £15.49
Royal Mail First Class (Recorded) 9000 £17.09
Royal Mail First Class (Recorded) 10000 £18.69
Some postcodes are classed as Remote or Offshore destinations and may incur additional postage for parcels sent by Parcel Force.
The basket will calculate the additional postage for you. The full list of postcodes affected are below.
Royal mail maximum dimensions for rectangular parcels is 610mm x 460mm x 460mm.
Royal Mail maximum length for rolled items is 900mm and the length plus twice the diameter must not exceed 1040mm.
Affected Postcodes for parcels sent by Parcel Force:
All IV codes (Postage as above plus £6)
All KW codes (Postage as above plus £6)
PA codes 20 to 49, 60 to 78 (Postage as above plus £6) -
PH codes 17 to 26, 30 to 44, 49 to 50 (Postage as above plus £6) -
All HS codes (Postage as above plus £6) -
KA codes 27 and 28 (Postage as above plus £6) -
All ZE codes (Postage as above plus £6) -
All BT codes (Postage as above plus £10) -
All IM codes (Postage as above plus £10) -
TRcodes 21 to 25 (Postage as above plus £10) -
All GY and JE codes would go Parcel Force Euro 48hr at £17.75.
All postage calculations are based on one parcel, if an order requires two or more parcels, they may incur additional charges. The additional charges above only relate to parcels sent by Parcel Force. Royal Mail parcels are not affected and do not incur additional charges.
Returns
If any consumer wishes to return any goods received or refuse delivery or if the order is returned to us as the delivery address was supplied incorrect, return carriage charges incurred will be borne by the consumer.
If a change to the delivery address is to be made following the despatch of the goods or if a returned order is to be re-sent a charge will be made. Returned items should be sent by recorded delivery for your own security.
If a returned product is found to be not faulty, the product will be returned at you will incur additional delivery expenses.
Faulty products can be returned directly to us and we will send out a replacement, where no replacement is available, a refund will be issued. You are to return it along with the order number and a description of the fault.
Non Faulty Returns
You may return any item within 7 days of receipt in its original condition unless the items fall in the category below.
All carriage charges incurred will be borne by the consumer. Goods must be returned unused and in their original packaging, in a re-saleable condition within the specified time scale.A handling charge of 15% of the retail cost will be invoiced.
A handling charge of 50% of the retail cost of the item returned will be made if the goods returned do not meet the above requirements.
The cost of any damage incurred in transit to products being returned will be borne by the consumer. If the goods received by the consumer are different from those ordered, the cost of returning the product will be credited back to the customer. The customer can also specify whether they require a refund or an exchange if the product is available.
If the consumer requires an exchange to the product ordered there will be a delivery charge up to a maximum of £7.50 for UK mainland customers to resend the goods. Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty: Items that have been customised e.g. printing/personalised & Goods made to your specification CD, DVD, tapes or other recording media, software or videos if their seal is broken.
Faulty Returns
For products that Doggy-b-Good deem to have been faulty, the cost of returning the product will be credited back to the customer. The customer can also specify whether or not they require a refund or an exchange.
All products advertised on our site are from leading manufacturers in their own field. If you are unhappy with the quality or performance of a product we will endeavour to rectify any problem or misgivings that you have to the best of our ability.
Please note that in some cases the goods returned may need go back to the Supplier/Manufacturer for confirmation that the goods have not been used in an inappropriate way prior to a refund or exchange taking place.
Items that have been customised e.g. printing/embroidery, cannot be exchanged or refunded unless the product or material is faulty.Please ensure that all products returned to Doggy-b-Good.com as faulty are clean. Any product returned in an unclean condition will not be processed.